Returns & Exchanges
At BLUETTI CA, we stand behind the quality of our portable power stations and solar solutions with a 30-day money-back guarantee for peace of mind. If you are not completely satisfied with your purchase, we offer a straightforward return and exchange process to ensure your energy needs are met.
Contact Support
Initiate your request by emailing our dedicated customer service team with your order number and the specific reason for the return or exchange.
Receive Authorization
Once your request is reviewed, we will provide a Return Merchandise Authorization (RMA) number and the appropriate Canadian service center address for shipping.
Pack and Ship
Securely package the item in its original box with all included accessories and cables, clearly marking the RMA number on the outside of the package.
Inspection and Refund
After our technicians inspect the returned unit to confirm its condition, we will process your refund or ship your replacement within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing